Doing digital differently

What is this policy?

This policy governs the data privacy for all users of Think Delta Consulting LTD. website.  

Think Delta Consulting LTD is a company registered in England & Wales with company registration number 07321079 and registered office address:  

57 Black Boy Wood, St Albans, Hertfordshire, AL2 3LW, United Kingdom.

This policy sets out the principles, rationale, and methods for how we collect, record, store, process, use, share and delete personal data on the website and related digital marketing platforms.  

It adheres to the legislative framework and principles of the United Kingdom General Data Protection 2018.   

The website is not aimed at users who are nationals of other geographic territories.  

This policy was last updated in September 2024 and shall be reviewed annually or in the event of any significant change to applicable UK legislation.

Why do we collect data?

We collect personal data for the purposes of:

Operational use: We collect personal data that allows us to provide our products, services and events, and to manage and administer client bookings and accounts

Account management: We collect, store, process personal data to allow website users to create and register a client user account, edit their user account details, book appointments under their registered user account and delete their registered user accounts. 

Marketing & Promotion: We collect personal data that allows us to provide relevant digital advertising, marketing content, offers and services that are appropriate to our visitors and clients.  Also to deliver appropriate and relevant marketing content and materials such as email newsletters, news and updates on promotional offers. 

Payment information: We collect and process users' payment information for the purposes of taking payments for products purchased and services or appointments booked on the website. 

Website Monitoring & Analytics: We collect personal data that allows us to monitor, track and evaluate the usage and behaviour on our website, and performance of the website.  We do this so that we can evaluate and optimise the experience for our users and minimise any website downtime.

Advertising & Re-targeting: We may occasionally collect users' personal data for the purposes of digital advertising campaigns, including re-targeting advertising of services and products that may be relevant and of interest to you.  We do not collect data for the purposes of third party advertising on our website or any social media platforms.

What data do we collect?

We collect user's personal data in the form of IP addresses, geography/region and usage behaviour.  This data is aggregated and anonymised. 

We collect personally identifiable data in the form of users' names, email address and contact enquiries via "Contact Us" enquiry forms and newsletter Subscription signups.

We collect personally identifiable data in the form of client names, email addresses, contact telephone numbers, postal addresses or geographical information, purchase history (products or services purchased), appointment booking history and as part of our Booking and Registration processes.  

How do we store your data?

All personal data is by default stored securely in back-end Cloud software application or platform databases.  Access to these platforms is protected by a secure, multi-factor (2-minimum) authentication process, with strict user access restrictions, so that only those who absolutely need to access this data can do so.  

If data is exported or imported in electronic copy it is kept in secure password-protected files on a password protected device.  Any paper copies are stored in a secure filing cabinet, which is kept locked.  

Who do we share data with?

Your personal data is automatically shared via third party software integrations with third party digital software applications and services, social media platforms that we use in our digital marketing "stack".  Also with payment service providers for the purposes of processing payments and providing services.  

These are listed below, with a short explanation of how they are used:

GoDaddy: Website hosting provider, domain name service provider, SSL certificate provider, web Content Management Service platform

Facebook: Social media marketing 

Google: Google Marketing Suite, Google Business tools, Google Advertising & Google Analytics 4.0

LinkedIn: Social media marketing

Please visit the relevant websites of these technology software providers to access details of their Privacy Policies.  Links to the relevant website URLs can be provided upon request to: faye@thinkdelta.co 

We may occasionally share your data with our business partners, for example, in order to offer and supply relevant joint services, products or events.  In this case we would seek your explicit consent to do so. 

We do not sell or share your data with third parties outside those with software integrations or a legitimate business partner interest.  We do not sell or share your data for the purposes of affiliate marketing or advertising. 

How do we use Cookies?

Cookies are small fragments of software code which allow a website application to track and monitor your behaviour on a website, or on other websites you visit and use.  We display a Cookie notification banner which offers you the option to Decline or Accept cookies.  

How long is data stored for?

We have measures in place to ensure that we do not hold website user data for any longer than necessary.  Because we offer services that relate to our clients' personal health and wellbeing, there may be a need to reference this data at a later date.  

We review and check our data and it is normally deleted within ten (10) years of use.

How do I opt out of data collection?

You can opt out of receiving our marketing communications at any time, either by clicking the Unsubscribe button at the bottom of marketing emails, or by emailing faye@thinkdelta.cowith the subject line "Unsubscribe me".  We will use our best efforts to ensure marketing opt-out requests are actioned within 10 working days.

How do I request deletion of my data?

You can request removal of your user account and associated user profile data by emailing faye@thinkdelta.co with the subject line "Delete My Account".  We will use our best efforts to ensure marketing opt-out requests are actioned within 10 working days.

Who should I contact with any concerns or complaints?

You can address any concerns or complaints directly to our Data Privacy & Protection Officer in the first instance by emailing faye@thinkdelta.co with the subject line "Data Privacy Concern".  As a micro-business entity, we will use our best endeavours to acknowledge receipt of your concern or complaint within 5 working days.

Who should I contact if my concern or compliant isn't resolved to my satisfaction?

In the unlikely event that we are unable to resolve your concern or complaint to your satisfaction, you can contact the Information Commissioner's Officer (ICO) of the UK for further advice or to make a complaint.  Their contact details are: 0303 123 1113 (telephone helpline) or website: https://ico.org.uk/